- Stress and anxiety
- Addiction support
- Trauma-informed care
About Heidi
Heidi Arntzen is a social worker who offers calm, down-to-earth counselling for adults. She creates a space where people can talk openly, be heard, and work toward change at a pace that suits them. Her style is warm and collaborative, with a focus on practical tools that can be used day to day.
Heidi has six years of experience supporting people in mental health and alcohol and other drug settings. She helps people manage anxiety, stress, depression, grief and the effects of trauma and abuse. She also supports those dealing with addiction, burnout, life transitions and relationship strain.
Her approach is person-centred, strengths-based, and trauma-informed. Sessions aim to build insight, boost coping skills, and identify small sustainable steps toward better wellbeing. Heidi balances emotional support with straightforward strategies such as psychoeducation and skills practice.
She draws on evidence-informed methods including motivational interviewing, CBT-informed strategies, solution-focused work and strength-based techniques. Conversations are collaborative rather than directive, with the client’s values guiding the plan.
Heidi’s background includes lived experience caring for someone with significant mental health needs and navigating breast cancer in her family. That perspective informs her practice and her focus on listening without judgement. She works with adults and is based in Australia, offering sessions in English.
Therapeutic approaches and online support
Heidi uses practical, evidence-informed techniques that focus on clear goals and usable skills. Motivational interviewing is a collaborative way to talk about change and strengthen your own motivation for it, often helpful for substance use and behaviour change. CBT-informed strategies look at how thoughts, feelings and behaviours interact and teach skills to manage symptoms like anxiety and low mood.Finding the right therapeutic approach is a collaborative process. Heidi works with each person to identify what feels most relevant to their needs, values and goals, and adapts methods as therapy progresses to find the best fit.
The biography does not list specific online session formats, so please confirm available options before booking. Online work can make it easier to fit therapy into a busy life, reduce travel time and allow check-ins from different locations. It can also allow shorter catch-ups when schedules are tight or phone-only sessions when bandwidth is limited. Discussing practical arrangements during the intake helps match session rhythm to everyday life.
Areas of expertise
Additional focus areas
Experience
6+ years
Credentials
Australia
Languages
English
Frequently asked questions
What concerns does Heidi commonly help with?
She supports adults with stress, anxiety, depression, grief, trauma and addiction concerns, plus related issues such as burnout, relationship stress and coping with life changes.
How would you describe her therapeutic style?
Heidi works in a warm, calm and collaborative way, combining emotional support with practical strategies and skills you can use between sessions.
What experience does she bring to sessions?
She has six years of clinical experience in mental health and alcohol and other drug settings, and personal lived experience supporting a loved one and navigating cancer in her family.
What are her credentials and where is she located?
She is an AASW social worker and practises in Australia.
Can I see a therapist in another language or from outside Australia?
Sessions are offered in English and she is not currently accepting international clients.
Which session formats does she offer?
The original biography does not specify session formats, so please confirm current session options before booking.
How much do sessions cost?
Cost varies with location and therapist availability; sessions use a subscription that can be cancelled at any time.
How do I begin working with her?
Select the Start Therapy button, complete the short matching questionnaire, and schedule according to therapist availability.